Terms of Use

These Terms of use(this "Agreement") put forward the norms of use of genupathlabs.com located at www.genupathlabs.com and its related pages as a whole and websites. The linkgenupathlabs.com and all such related pages and websites are on the whole alluded to thus as the "Website."

The accompanying wording applies to these Terms of Use - "Client", "You", "USER" and "Your" alludes to all people, the individual accessing this website and accepting the Company's terms and conditions under any circumstance. "The Company" alludes to Genu Path Labs Ltd. Any reference of the above phrasing or different words in the particular, plural, capitalisation as well as he/she or they, are taken as compatible and hence as alluding to same.

On the occassion that at any spot in this Document, the Phrase Mobile application and related Platforms has been overlooked in a section/sub-section/clause/proviso, it will not imply that the agreements referenced in those section/sub-section/clause/proviso conditions are not relevant/applicable on access through mobile application and related platforms. Every one of the terms and Conditions referenced herein will be applicable on access through Mobile application and related platforms too.

By using the Website, you address that you have perused and thereby consent to be abide by and be bound by the confines of this Agreement, as well as any other rules, guidelines, privacy policy, and additional terms referred to thus, by and large alluded to as "Terms of Use". These Terms of Use set out the legally binding terms concerning your access to the Website and our provisions of the Services (as characterized beneath).

Kindly read these Terms of Use cautiously. Your access to the Website or availing any of the Services comprises your acknowledgment of the multitude of provisions of these Terms of Use. Assuming you are reluctant to be limited by these Terms of Use, kindly do not attempt to access the Website as well as use the Service.


"Account" signifies the Account effectively opened by the User on the Company's Website by embedding data, for example, name, mobile number, Email, password as expected to be filled in the webpage during the appointment booking process and incorporates any further changes and augmentations to the data every now and then.

"Customer" signifies any User who accesses the Website and finishes the booking system. "The Company" alludes to Genu Path Labs Ltd.

"Fee" signifies the cost endorsed by the Company for the Services as advised on its Website every now and then.

"Home Collection" signifies the facility given by the Company to ensure sample collection at the Customer's door step.

"Booking ID" signifies the Unique Identification ID assigned to a Customer after placing a request for booking the Services/Packages.

"Registration Process" signifies the whole interaction which a Customer/User goes through while enrolling himself on the Website in accordance with clause 6.

"E-Health Packages" signifies the elite, exclusive and customized health diagnostic packages being presented by the Company and any such other packages which the Company might introduce from time with time through online interface.

"Services" signifies the services as referenced in Clause 3.2.

"User" signifies any individual who accesses the Website.


In this Agreement, headings are embedded for simplicity of reference just and are not to be utilized to characterize, decipher or restrict any of the provisions of this Agreement; references to the singular number will incorporate references to the plural number as well as the other way around; words indicating one gender incorporates all genders; any reference in this Agreement to a legal provision incorporates that provisions and any regulations made in pursuance thereof, as now and again modified or re-enacted, regardless of whether previously or after the date of this Agreement; and any reference to a time limit in this Agreement implies the time limit set out in the applicable provision or section/sub-section or such other time limit which might be mutually agreed by the parties in writing.


You should be 18 or above or the legitimate age to enter into a legally binding agreement to register as a user or access the website and services of Genupathlabs.com . Utilization of the Membership or use of this Website is void where prohibited by applicable law, and the right to access the Website will be considered to be repudiated in such purviews ab initio. By accessing the Website as well as the Services, you address and warrant that You have the right, authority, and ability to enter and abide by these Terms of Use and to abide by the entirety of the agreement. You additionally address and warrant to the Company that You will not use the Website in any way contravening with all pertinent laws and guidelines.

Members should be humans. No machines, scripts, or mechanized administrations are allowed to become Humans.


  • The access of this Website entitles the User, regardless of whether a User or a Customer, to make us of the service provided in the subsequent Clauses ("Services") and interpretation of the expression "Service" will be done likewise contingent on the context.
  • The Users are entitled for the following Services:
    • If You have given mobile number to book an appointment then, at that point, You are entitled:
      • To book one or more services or different offers;
      • Choose Home Collection (if accessible at that timeframe) wherein the Company will send its delegates to your door step for sample collection or You might visit the closest Collection Centre (at which the service is presently accessible) of the Company to give the sample. Notwithstanding the above, You will need to visit the assigned test places/laboratories if the Company has an requirement as such;
      • To get email/sms/calls/letters which will give You the Booking ID, the service and different subtleties;
      • To get the test reports inside the recommended time.
  • The Services are non-transferable for example just the individual on whose name the service is allotted at the hour of booking will be qualified to benefit the Services at the lab or through home collection.
  • On the case that a booking is made before 4 pm on a business day, the Company will try to give an affirmation call to the Customer around the same time and on the case a booking is made after 4 [Business Decision] pm, the Company will attempt to give an affirmation call to the Customer the following work day.
  • The Customer is required to carry a photo ID proof card, and Booking ID or the transaction number at the hour of visit to the Lab or while benefiting from Home Collection.
  • You are hereby advised to go through the list with respect to directions/rules that is given by the Company on its Website specifying the rules and regulations prior to taking the different medical examinations.
  • The Company might put further Terms and Conditions with each E-Health Package or Services and if there should be an occurrence of any conflict with the Terms of Use or Privacy Policy, the term and conditions put explicitly with the E-Heath Package will prevail.
  • The Company reserves the right to change the nature of Services as referenced in Clause 3.2 at its sole discretion. Such change might be notified to the User/Customer by publishing the same on the Website


You will not involve the Website

  • in order to transmit, distribute, store or destroy material, including without limitation content given by the Company:
  • for any unlawful purpose or in violation of any law, regulation, international law or laws of any other country; or
  • in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy, publicity or other personal rights of others, or
  • that is defamatory, libellous, obscene, threatening, abusive or is offensive to users of the Website, such as content or messages that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual; or
  • that is false or misleading; or
  • that harasses or advocates harassment of another person.

You are additionally disallowed from disregarding or endeavoring to violating the security of the Website, including, without limitation the accompanying exercises: (a) accessing information not intended for You or signing into a server or record which You are not approved to get into; (b) endeavoring to probe, scan or test the weakness of a system or network or to penetrate/breach security or authentication measures without appropriate approval; (c) endeavoring to impede Service to any User, host or network, including, without limitation, through method for presenting an virus to the Website, “overloading”, "flooding", "spamming", "mail bombarding", "hacking" or "crashing"; or (d) forging any TCP/IP packet header or any piece of the header data in any email or newsgroup posting. Infringement of framework or organization security might bring about civil or criminal responsibility.

Explicit Restrictions on Rights to Use: notwithstanding the abovementioned, You will not:

  • modify, adapt, translate, or reverse engineer any portion of the Website and/or Services;
  • remove any copyright, trademark or other proprietary rights notices contained in or on the Website and/or Service;
  • use any robot, spider, site search/retrieval application, or other device to retrieve or index any portion of the Website and/or Service or for crawling the Website and scraping content or to circumvent the technological methods adopted by the Website to prevent such prohibited use;
  • reformat or frame any portion of the web pages that are part of the Website and/or Service;
  • create user accounts by automated means or under false or fraudulent pretences;
  • create or transmit unwanted electronic communications such as "spam" to other users/customers of the Website and/or Service or otherwise interfere with other User's or Customer's enjoyment of the Website and/or Service;
  • submit any content or material that falsely express or imply that such content or material is sponsored or endorsed by the Company or the Website;
  • transmit any viruses, worms, defects, Trojan horses or other items of a destructive nature;
  • make use of the Website or Services to violate the security of any computer network, crack passwords or security encryption codes, transfer or store illegal material including that are deemed threatening or obscene;
  • copy or store any content offered on the Website for other than Your own use;
  • take any action that imposes, or may impose in our sole discretion, an unreasonable or disproportionately large load on the Company's IT infrastructure;

The quality of any laboratory test result is reliant upon numerous factors. The patient should be first appropriately made fit for test conditions with the goal that the most ideal sample/specimen can be gathered. Then, the real collection of the sample should be finished. Then, at that point, the sample ought to be appropriately processed, packaged and transported to the laboratory promptly and under environmental conditions that won't compromise the integrity of the sample. After these exercises occur, a quality analysis can be performed. Specimen requirements include data like specimen volume, collection and transport containers as well as transport temperature.


You understand and concur that the Company or the Website might review any content and in the event that the Company finds, in its sole discretion, that the User disregards any terms of this Agreement particularly Clause 4, the Company and/or the Website reserves the right to take actions to forestall/control such infringement including without limitation, eliminating the culpable correspondence or content from the Website as well as ending the participation of such violators and additionally obstructing their use of the Website and additionally Service.

The Company will likewise be entitled to investigate occurences which might include such infringement and may take proper legal recourse, include and help out Law Enforcement in arraigning Users/Customers who are engaged with such infringement.


The User to be qualified for availing the Services will need to finish the enlistment interaction ("Registration Process") as given underneath:

  • The Registration Process includes the making of a login id by the User.
  • Registration is compulsory for the Customers and expects them to give specific essential data about themselves, for example, name, age, sex, email address, billing address, collection address, zio/postal code and telephone number and appropriately make an Account.

Solely after finishing the Registration Process, the Users become Customers and become qualified to avail the Services as referenced in the Clause 3.2, subject to payment of the Fee.

The Website might give the facility of 'masking' which permits You to stow away or keep secret or not to fill any data with the exception of the data which are viewed as compulsory by the Company and which will showed by reference bullets. The Company additionally reserves the right to look for additional data, despite the fact that concealed by You, assuming such data is vital.

The Customers understands and concurs that the Company might screen and confirm the data given by the Customer/User at its sole discretion, increase the amount or number of data for the Registration Process and may request additional data even after Registration Process. The Company may in its sole discretion, close the Account, if any data given by the USER is viewed as misleading/fake or the data gave isn't adequate.

In the event that you notice dubious exercises that undermine divulgence of your account details, you are proposed to change password right away. You can likewise mail us at care@genupathlabs.com to deactivate your account.


The Company will try to furnish the Customer with Facilities/gateways to pay the Fee through debit cards, cash cards and online banking.

It is perceived and concurred by the User/Customer that the Services will start after acknowledgment of cash in the records/accounts of the Company on the chance that web-based payment method is being picked by them.

It is perceived and concurred by the User/Customer that payment mechanisms might be governed by separate/additional terms of use endorsed by the Company.

The Company maintains all authority to decline or cancel any request placed for a service/package that is recorded at an incorrect price. This will be whether or not the request has been confirmedand/or payment had been levied through the specific mode of payment. In the occasion the paymemnt has been handled by the Company,

the equivalent will be credited to your record inside 7-14 working days and properly advised to you by email. When the request has been set and in the event that You wish to drop/change a similar You might do as such dependent upon crossing out/alteration charges as recommended.

It is perceived and concurred by the User/Customer that payment mechanisms might be governed by independent agreements between the third parties who provide facilities for such payment mechanism and the Company.

It is perceived and concurred by the User/Customer that in no occasion at all, the Company will assume any liability or responsibility for defect or malfunctioning in any payment procedure. Payment of the Price will be the sole liability of the User/Customer.

The Company reserves the right to charge listing fees for specific listings, as well as transaction fees based in light of specific finished transactions utilizing the Services through the Website or any other fee. The Company further maintains all authority to adjust all possible charges now and again, without notice.

The User/Customer might be obligated to pay every pertinent charge, fees, , duties, taxesleviesand assessments for availing the Services through the Website. Further, the Company holds the right to change the Fees upon its sole discretionwithout any prior notification to the Customers/Users.


The E-Health Package is valid for the selected dated and allotted time at the time of booking or within 7 days from the time and date of invoice generation in case Date/ Time is not allotted. After 7 days, the Customer shall not be entitled to claim for Services and the company shall have the right to forfeit the fees already paid in such a case

Cancellation will be acceptable provided that the Customer informs the Company inside 72 hours from the hour of booking. Cancellation charges will be applicable on the total amount of the invoice. The Customer can get in touch with us through email id care@genupathlabs.com if there should be an occurrence of cancellation and refund.

The refund sum will be sent to the respective debit card/credit card/account from where payment was made and the amount won't be refundable by some other mode.


The Company will attempt to deliver the test report/s to the Customer if so opted by him/her within [seven] working days, Unless it is required otherwise. Kindly permit the base time required for processing as specified for the test. Time taken during transporting/shipping in the event that it is delivered by courier is extra to the processing time showed on the site. Delivery shall be made through the course of the day, and the Customer consents to cease from requesting for deliveries at very early or late hours of the day. All endeavors will be made to follow through on the favored date of delivery but the Company won't be held liable in the event that the delivery doesn't happen on that day. If the customer has made partial payment against the desired services to be availed, in such conditions, the Company may not be able to release the test reports due to administrative/technical reasons.


The Customer/s may likewise collect the reports by hand during working hours on the date referenced on the receipt from the assigned collection centre/branch of the Company.

The test reports may likewise be shown on the Website inside the recommended period and You track the same by entering your Booking ID.


You acknowledge and agree that these Terms of Use, Website and Services may be amended by the Company at its discretion, at any time without prior notice served to you, and such changes will apply to those new terms and / or when new changes are made to the website. You agree to review the Terms of Use from time to time so that you are aware of any such changes and the Company will not be liable for any losses incurred by You for your failure to review those changed Terms of Use. Except where otherwise stated, any new features, new services, enhancements or changes to the Website or Service launched after your first visit to the Website or using the Service will be subject to these Terms of Use.

Whenever we make any updates, we hope to make it easier for you to understand your preferences and control over your data and content. These changes affect User Agreement, Privacy Policy, Cookie Policy.

We make it easier to understand the data we have about you, how to fix it and how to ask us to stop using it.

Updated community policies ensure that Genu Path labs remain a platform for people to do their work in a professional capacity.

For example, harassment and foul speeches are unacceptable on our platform and may result in permanent ban from Genu Path labs.


The Company in its sole discretion and without giving any reason at any time close and / or terminate User / Customer's access to the Website and / or Services (as the case may be) without prior notice, in order to do system repairs and maintenance and / or upgrades and / and inspections and / or repairs and / or other related work. Without prejudice to any of the provisions of this Agreement, the Company shall not be liable to reimburse the User for any loss and / or damages or / or costs or / or costs that the User may incur or experience, and no fees and / or charges paid by the User to the Company will be deducted or refunded or reduced, as a result of such closure and / or suspension.


These Terms of Use, with the changes as considered, will remain in full force and effect upon the use of the Website for all Users.

For customers, the Terms of Use will be effective from the time the Registration Process is finalized in terms of clause 6 of this Agreement and will be valid until terminated as provided below or until the time the account is maintained.

The Company may terminate this Agreement immediately, without prior notice and without giving any reason and without prejudice to any of the following rights:

  • where the Account remains inactive for a period of six months or more; or
  • if in the sole discretion of the Company, the User has violated any of the terms and conditions of this Agreement and / or the Terms of Use; or
  • if, in the opinion of the Company and / or any controlling authority, it is not in the public interest to continue providing the User or User Service for any reason.


If the Terms of Use are terminated in accordance with the provisions of clause 12 above, without prejudice to any other remedies available to the Company, You will not be reimbursed for any part or all of the Fees.


Any material, content or logos, marks, software or any portions of the Website and all of its features, including all copyright and other trademarks or other proprietary rights, are owned by the Company or its licensors. You agree that the Website and any core technologies or software on the Website or used in connection with the provision of the Service are the information relating to or in the possession of the relevant Company license, unless otherwise stated. You may not modify, reproduce, distribute, create derivative works, display or exploit in any way, any content, software, marks, logos, and / or materials found on the Website in whole or in part unless permitted under the Terms of Use. You do not have any other express or implied rights to use, in any way, the content, the software, the tags, the logos, and / or the materials found on the Website.


The company has opted the following standard policy regarding copyright infringement:

If the Company firmly believes, that anything on its Website is illegally copied or posted, uploaded or made available through the Website or Services and distributed by any advertisers, content providers, affiliates, members or users, it will send the Infringement Notification and remove and suspend Services to offenders.

Even after the notice of the breach, if the offender does not take the necessary steps, the Company will have the right to proceed against the offender by filing a lawsuit in the appropriate court of law on the basis of that infringement.


Information, software, products, and services installed or available through Genu Path labs ltd. may include typographical errors or inaccuracies. Genu Path Labs Ltd. therefore disclaims all warranties and conditions in respect of this information, software, products, services and related images, including all specified warranties and conditions of service, the appropriateness of the particular purpose, the purpose of such activity, the title and the non-infringement.

All content on this website is for general information or use only. They are not medical advice and should not be relied upon in making or refraining from making any decision.

Although the laboratory provides the one major source of objective, scientific data on the patient's condition, it is only one part of a complex biological picture of health or disease. As professional laboratory scientists, our goal is to help you understand the purpose of laboratory tests and the general meaning of your laboratory results. It is important that you consult your doctor so that together you can combine important information, such as age. , nationality, health history, signs and symptoms, laboratory and other procedures (radiology, endoscopy, etc.), to determine your health status. The information provided by this service is not intended to constitute such consultation with your physician or medical advice that is relevant to your medical condition. Eliminate any liability for your use of this service or for any adverse effect on your use of the information provided by this service for any reason, including but not limited to misinterpretation or misinterpretation of information provided by this service any specific advice or opinion in any part of the report / is the personal opinion of those experts / consultants / persons and registered by this website. In addition, it will be the sole responsibility of users / customers to provide any information and / or disclosure of factual and correct information about their medical history when registering for services and the company is not responsible for the accuracy or legitimacy or truth of the report posted on the website and the company will not be liable wrong / false provided by user / customer.


For the purposes of this Agreement and its attachments and all updates, "Privacy/Confidential Information" means all information (including any Account-related information, username or password, etc.), methods designed for analysis, testing and verification and other such information (i " Disclosure Group ") or, which may be provided or otherwise taken away (" Receiving Group "), either verbally or in writing or in any other way, and which is private or proprietary by nature or otherwise disclosed by the Disclosure group to be confidential and not publicly available.

The party who received the information will keep it secret and confidential and will not disclose it to any third party with Confidential Information or any part thereof. The Receiving Team agrees to take all responsibity and reasonable precautions regarding the protection of Confidential Information from any third party.

In addition, no use, reproduction, alteration or retrieval of Confidential Information shall be made by User without prior written permission of the Company, unless otherwise required to, in accordance with any applicable law or legal process issued by any court or Company rules. any competent governing body.

All information and data submitted by the user will be the property of the Company and all such information will be disclosed in accordance with the Terms of Use. Notwithstanding anything contained in the Terms of Use, User / Customer gives his or her unconditional license to the Company to sell or license or permit third parties to use such data or information, upon payment of consideration or otherwise.

By providing your Mobile Number at the time of registration, you agree to be contacted by telephone, SMS, Whatsapp or Other Channel by which you can be communicated.

The user can only access his or her personal data and information stored on the Website's database (subject to prior verification of identity) and nothing else. The User may periodically modify such data and information, provided the Company provides such an option.

All Confidential Information (including name, email address, etc.) is voluntarily disclosed by the User in chat rooms and notification boards, at the discretion of the User. The Company will not be liable for the misuse of any such information, collected by a third party, or any unsolicited messages from that third party.

If the User is not a Real Client or the intended recipient and uses or accesses the Website to obtain Confidential Information and if such User has access to Confidential Information, this Agreement will be violated and will be kept completely confidential. . Any use or disclosure of such confidential information about that User, will give the Company the right to question and investigate and to seek legal aid against that User, including the request for an interim and permanent order.


Governing Law and Dispute Resolution - This Agreement and Terms of Use shall be governed by and construed in accordance with the laws of India only without reference to its conflict of law's provisions and any disputes arising in this regard shall be subject to jurisdiction in the courts only Kolkata, West Bengal.

Assignablity -The Company may assign any of its obligations / duty/liabilities to any other person without notice to the user, at his or her discretion. However, You may not assign, sub- license or otherwise pass-on or shift any of your rights under these Terms of Use to any other entity, unless express written consent has been granted by the Company.

Severability - If any provision of these Terms of Use is found to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions of the Terms of Use, which will remain in full force and effect.

Exemptions - Company's failure to exercise any right or remedy under these Terms of Use does not constitute a waiver of that right or remedy.

Force Majeure - Company will not be liable for failure to perform any of its obligations if such failure is the result of the Act of God (including fire, flood, earthquake, hurricane, typhoon or other natural disaster), war, invasion, foreign enemy action, hostility (regardless declared war), civil war, insurrection, revolt, insurrection, rebellion, aggression or seizure, acts of terrorism, terrorism, nationalism, government sanctions, ban, labor dispute, strike, bandh, closure or anywhere interruptions and any electrical or server failures, system, computer, internet or telephone service.

Complaint Redressal: The Company will try to deal with user complaints or complaints as much as possible. In this regard, the Company is committed to building a Complaint Resolution Cell, which can be obtained from the telephone number as stated on the website or can be sent to care@genupathlabs.com

Links to third party sites.

  • Website may contain external links to other websites ( hereafter referred as "Linked Sites"). The Linked Sites is not under the control of the Company or the Website and the Company is not responsible for the content of any Linked Site, including without limitation any link contained in the Linked Site, and any changes or updates to the Linked Site. The Company is not responsible for any kind of transfer, however, acquired by the User on any of the Linked Sites. The Company provides these links to the user as an easy way, and the inclusion of any link does not imply endorsement by the Company or the Linked Sites Website with any organization and its affiliates or owners including legal or distributed legal heirs.
  • The Company is not responsible for any errors, omissions or representations on any of the Linked Sites. The Company does not recommend any advertiser to any Linked Site in any way. Users are requested to verify the accuracy of all information themselves before making any reliance on such information.

Communication with Customers / Users

When you visit the Website or use it to send emails / SMS, to provide information or to contact us, You understand and agree to be communicating with us through electronic records. Here you provide your consent to receive communication via electronic records from us from time to time or if necessary. In addition, you allow us to contact you by email or other means of communication, electronically or otherwise as necessary. The "Terms of Use" and the "Privacy Policy" of the Website makes a binding agreement between You and the Company, and are approved by You when using the Website.


Innovation Tower, Premises No.16 315 Plot No.Dh6/32, Action Area 1 D, Newtown Rajarhat, Kolkata Kolkata - 156.